FAQs
SHIPPING METHOD
HOW DO YOU SHIP AND WHATS IS THE PRICINGShipping cost is vary, depends on your exact location and shipping option
HOW MUCH OF THE POSTAGE , CAN I GET "FREE SHIPPING" ?
| Location | Postage | Free Shipping for Oder Value |
| West Malaysia | RM9.00 | Over RM250.00 |
| East Malaysia | RM15.00 | Over RM350.00 |
| Singapore | RM21.00 | Over RM450.00 |
WHERE DO YOUR SHIP FROM?
We are providing international shipping. However, due to the security reasons, we can’t deliver a shipment to the military area.
SHIPPING TIME
HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
The shipping time will depend on your exact location. However, it usually takes only 7 -14 business days for shipping to the whole Malaysia.
HOW CAN I TRACK MY ORDER ?
We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.
WHEN WILL MY SHIPPING TRACKING INFORMATION APPEAR ?
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to local courier agent.
For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.
PAYMENT METHOD
We offers various kind of Payment Methods as shown below :-
1. Credit Card
Via PayPal (Visa or MasterCard / American Express / PayPal Funds)
2. Online Banking
Via Billplz
3. Offline Bank Transfer/ Cash Bank In
Bank: Maybank
Bank Account: 5540 6233 6811
Account Name: JX EDITION MARKETING
After you made the payment, please take a photo of receipt and send to us at 013-2075123 via whatsapp. Please state your name and Order No.
Note: Your purchased products will not be delivered until we have this confirmation.
ORDER
HOW CAN I MODIFY MY ORDER ?
Yes, only if the order is still on pending status. If you want to change anything in your order, please contact us via whatsapp: 013-2075123
WHAT IF I RECEIVED WRONG ITEM ?
We sincerely apologize for sending the wrong item!
We do our best to get all the orders right the first time, and our goal is to ensure the highest satisfaction to all our customers! There are infrequent cases when we get orders mixed up because of the high volumes of orders we receive each day, but you do not have to worry! We are here to help and our customer representatives will be more than happy to help.
What you need to do:
1. Send us a photo of the wrong item that you received to our customer service via whatsapp :013-2075123 or email to: jomsport.info@gmail.com
2. In your Subject Line, include: “Wrong Item Received”
3. We will send the correct item out as soon as we can!
If you would like a refund instead, simply return all the wrong items to us. We will make the refund for you once we received the parcel from you in good condition.
CAN I EXCHANGE IF THE SIZE DOESN'T FIT ME WELL?
Kindly please refer to the Refund Policy.
I STILL HAVE DOUBTS!
Sorry that we're unable to clear your doubts in the F.A.Q page.Please kindly send us an email to jomsport.info@gmail.com for us to clear your doubts.